Certified Ombudsman Volunteer

Detailed Information

At the Office of the Long-Term Care Ombudsman we believe that Oregonians living in long-term care facilities and adult foster homes deserve quality care. They should enjoy freedom from abuse and neglect, and the freedom to make choices about their care.

As an independent state agency we serve long-term care facility residents through complaint investigation, resolution, and advocacy for improvement in resident care. We work to protect individual rights, enhance quality of life, improve care, and promote dignity of residents.

Our staff work with a statewide network of over 180 volunteers who work in their own communities in a variety of roles to advocate for residents. We are serving approximately 48% of residents, and need another 150 volunteers to fully cover each long-term care facility with a volunteer. Specifically, Coos County has 12 facilities and only 6 volunteers, while Curry County has 6 facilities and only 2 volunteers.

We’d like to invite you to join our virtual Open House webinar, which is hosted monthly every second Friday of the month. To register for the webinar.

To apply please fill out the application. Once we receive and process your application, then we will set up an interview. Currently, because of the pandemic, the interviews are done over the phone. From there, we will check your references and conduct a Criminal Records Check. Once everything is cleared, we will enroll you in a training. Currently, our trainings are being provided over Zoom. They are live, with one of our trained instructors, along with other participants. The next available trainings are in May and June.

For more information about volunteering at the Office of the Long-Term Care Ombudsman please email Natascha Adams at [email protected] or call (971) 600-6149.

To watch a video about our services, check out this video.

If you have a complaint or concern regarding a resident in long-term care, please call 800-522-2602 or visit www.oltco.org.

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